Responsible Gaming at cd44c — Play in Control

Age verification is a core part of the cd44c onboarding and withdrawal process. When you request your first withdrawal, you will be required to provide a valid identity document confirming your date of birth. Acceptable documents include a National Identity Card (NID), passport, or any other government-issued document that clearly states your date of birth and full legal name.

Accounts that cannot be verified as belonging to a player aged 18 or above will have their withdrawal requests suspended until verification is completed satisfactorily. In cases where there is reasonable evidence that an account belongs to a minor, cd44c reserves the right to permanently close the account and return any deposited funds to the originating payment method after a mandatory review period.

If you are aware of a person under the age of 18 using the cd44c platform, please contact our support team immediately. We take underage gambling extremely seriously and will act on any credible report without delay.

Problem gambling — sometimes called gambling disorder — is a condition in which a person's gambling behaviour causes significant disruption to their personal, financial, or professional life. It can affect anyone, regardless of how long they have been gambling or how much they typically wager. Recognising the early signs is the most important step towards addressing the issue.

Problem gambling does not look the same for every person, but the following patterns are widely recognised warning signs that should prompt reflection:

• Spending more time or money on gambling than you originally intended.
• Feeling restless, irritable, or anxious when you are not gambling.
• Returning to gambling shortly after a loss in an attempt to win back money ("chasing losses").
• Lying to family members, friends, or colleagues about how much you gamble or how much you have lost.
• Borrowing money — or selling personal possessions — to fund gambling activity.
• Neglecting work, study, family responsibilities, or personal relationships because of time spent gambling.
• Continuing to gamble even when you have acknowledged that it is causing financial hardship.
• Gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.

If any of the above patterns feel familiar, we encourage you to use the self-assessment checklist in the next section, take a time-out or set a deposit limit immediately, and consider reaching out to our support team or an external counselling service.

The following questions are adapted from widely used problem gambling screening tools. Answer each question honestly. If you answer "Yes" to three or more questions, we strongly recommend that you contact our support team or one of the external organisations listed in the Getting Help section below.

cd44c provides a range of practical tools that every registered player can use to manage their gambling activity. These tools are available at any time through the account settings area or by contacting the support team directly. All tools take effect promptly once activated — there is no waiting period for restrictions to come into force.

Reality Checks

You can configure your account to display a periodic reminder of how long you have been playing in a single session. This feature is particularly useful for casino and slots players, where sessions can continue for extended periods without an obvious natural stopping point. Reality check notifications appear on screen and prompt you to review your session length and decide whether to continue or stop.

Session Time Limits

In addition to reality check notifications, you may set a hard session time limit for casino games and slots. Once the limit is reached, your active session will automatically end and you will need to confirm manually that you wish to continue in a new session. This adds a deliberate pause to long sessions and encourages mindful play.

Loss Limits

Loss limits allow you to cap the total amount you can lose within a defined time period — daily, weekly, or monthly. Once your loss limit for the period is reached, betting and gaming is paused for the remainder of that period. Loss limits can be reduced at any time with immediate effect; increasing a loss limit requires a mandatory review cooling-off period.

Wager Limits

Separate from loss limits, wager limits cap the total staked amount within a time period regardless of win or loss outcome. This tool is useful for players who want to control the volume of their betting activity independently of the financial outcome of each bet.

Self-exclusion is the most comprehensive responsible gaming tool available on the cd44c platform. When you self-exclude, your account is locked and you will be unable to log in, place bets, or access any gaming product for the duration of the exclusion period you select.

The following self-exclusion periods are available:

During a self-exclusion period, the following will apply without exception:

• Your account will be locked and inaccessible for login.
• All promotional emails, SMS notifications, and marketing communications will be suspended.
• Any pending bets placed before the exclusion took effect will be settled normally; winnings will be credited and available for withdrawal after the exclusion ends.
• Withdrawal of your remaining account balance is permitted during a self-exclusion period — contact support to initiate this process.
• Your account cannot be reopened before the end of the chosen exclusion period, even if you change your mind. Requests to end a self-exclusion early will not be actioned.

Requesting Self-Exclusion

You may request self-exclusion at any time by contacting the cd44c support team via live chat. Please state that you wish to self-exclude and specify your preferred period. The support agent will process your request immediately and send you a written confirmation. You may also initiate self-exclusion directly through the Responsible Gaming section of your account settings.

After Self-Exclusion Ends

For exclusion periods other than permanent closure, your account will remain locked until the exclusion period expires. Before your account is reactivated, cd44c will apply a mandatory 24-hour further cooling-off period during which you can confirm that you wish to resume play. Reactivation is not automatic — you must contact support to confirm your decision. We strongly recommend using this cooling-off window to reflect carefully before resuming any gambling activity.

Setting a deposit limit is one of the simplest and most effective ways to manage your gambling budget. cd44c supports three types of deposit limits, all of which can be configured independently:

• Daily Deposit Limit: The maximum total amount you can deposit across all payment methods within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total amount you can deposit within a rolling 7-day window.
• Monthly Deposit Limit: The maximum total amount you can deposit within a calendar month.

All deposit limits are denominated in BDT. For example, a player may set a daily deposit limit of ৳5,000, a weekly limit of ৳20,000, and a monthly limit of ৳60,000. When any limit is reached, further deposits are declined for the remainder of that period.

Changing Your Deposit Limit

Reducing a deposit limit takes effect immediately and without any cooling-off period. Increasing a deposit limit, however, is subject to a mandatory 48-hour cooling-off period from the time the request is submitted. This delay is intentional — it provides time for reflection and helps prevent impulsive decisions to increase spending during periods of emotional distress or loss-chasing behaviour.

Spending Limits vs. Deposit Limits

It is important to note that deposit limits control only the amount you can transfer into your cd44c account balance. They do not directly cap the amount wagered. If you wish to limit your total wagering volume rather than your deposit volume, please use the wager limit tool described in the Available Responsible Gaming Tools section above. Both tools can be used simultaneously for layered protection.

cd44c is an exclusively adult platform. We take our obligation to prevent access by persons under the age of 18 very seriously. In addition to the age verification measures applied during the account registration and withdrawal process, we encourage all adults to take proactive steps to ensure that children and young people in their household cannot access gambling platforms.

Device-Level Parental Controls

If you share a computer, tablet, or smartphone with children or teenagers, we recommend enabling parental control software to block access to online gambling websites. Many devices include built-in parental controls — for example, Screen Time on iOS and Family Link on Android. Third-party solutions such as Net Nanny and Kaspersky Safe Kids provide more granular filtering options across all major platforms.

Account Security Best Practices

Never share your cd44c account credentials — username, password, or OTP codes — with any other person. Log out of your account after each session, particularly on shared devices. Enable two-factor authentication on your account to prevent unauthorised access. If you suspect that a minor has accessed your account, contact cd44c support immediately and change your password.

Reporting Underage Access

If you have reason to believe that a person under the age of 18 is actively using a cd44c account — whether your own or another player's — please report this to our support team immediately. We will investigate the report promptly and take appropriate action to protect the welfare of the young person involved.

If you are concerned that gambling is becoming a problem for you or for someone you know, please do not hesitate to reach out for support. Help is available and recovery is entirely possible. The cd44c support team is available 24 hours a day, 7 days a week, via live chat on the platform, and all conversations relating to gambling concerns are handled with complete confidentiality.

Beyond the tools available on cd44c, we also encourage players to seek guidance from qualified counselling professionals and addiction support organisations. Speaking with someone who specialises in gambling-related harm can provide perspective, practical coping strategies, and a structured path to regaining control.

What Our Support Team Can Do for You

• Apply a time-out or self-exclusion to your account immediately.
• Set or lower deposit, loss, or wager limits on your behalf.
• Provide information about external counselling resources.
• Process withdrawal of your account balance during a self-exclusion period.
• Escalate your case to a senior responsible gaming officer if needed.

A Message to Our Players

Gambling is meant to be entertaining. At cd44c, we want every player in Bangladesh — whether you are following the BPL cricket season, spinning slots, or playing live casino — to do so from a position of control and confidence. If that balance ever feels like it is shifting, please use the tools on this page or talk to us. No account balance, no bonus, and no betting market is worth your financial security or personal wellbeing.